A commercial bus line that offers low fares from Fayetteville to New York's Chinatown has one of the worst rankings for unsafe driving in the industry, federal transportation records show.
Only about 6 percent of bus lines have a higher ranking for unsafe driving than General Bus Inc., which picks up passengers at the WilcoHess gas station on Eastern Boulevard.
Since November 2012, General Bus has been cited 14 times for speeding, four times for failing to obey traffic-control devices and once for following too close, according to records from the U.S. Department of Transportation's Federal Motor Carrier Safety Administration.
Two years ago, the safety administration shut down 26 bus companies for repeatedly violating safety regulations. Almost all of those companies offered discount fares to Chinatown.
Federal officials said the safety violations included using drivers without valid commercial licenses, failure to have alcohol- and drug-testing programs, and operating buses that had not been regularly inspected and repaired. The companies' drivers also had problems with driver fatigue.
"The egregious acts of these carriers put the unsuspecting public at risk, and they must be removed from our highways immediately," Anne S. Ferro, head of the Federal Motor Carrier Safety Administration, said at the time.
The administration's crackdown followed a yearlong investigation prompted by a Sky Express bus crash in Virginia that killed four passengers and injured 50. That bus line, which used to ferry people between Fayetteville and Chinatown, was put out of business immediately after the crash. The company was under investigation before the crash and had been given an extension to fix deficiencies.
But other discount bus lines with poor driving safety records continue to pick up passengers in Fayetteville, including General Bus Inc. and Brothers Bus Line LLC, based in Winston-Salem.
Only 21 percent of bus lines in the country had a worse ranking for unsafe driving than Brothers Bus Line. Federal transportation reports show the carrier was cited five times for speeding and twice for failing to obey traffic devices in the past two years.
The rankings are determined by random roadside inspections and performance reviews, said Duane DeBruyne, a spokesman for the motor carrier agency. DeBruyne declined to discuss individual carriers or say whether federal officials are satisfied with the safety of discount bus lines.
The nation's carriers also are subject to administration compliance reviews. Both Brothers Bus Line and General Bus received satisfactory ratings after those reviews.
Brothers Bus Line's safety rating has improved since 2012, when it operated under a conditional rating.
Federal records indicate that the safety performance of General Bus also has improved. General Bus and Brothers Bus Line scored well in all the other safety categories, including driver fitness, bus maintenance and hours that drivers spend behind the wheel.
Discount fares
An Internet ticketing website called gotobus.com lists five bus companies that routinely pick up passengers in Cumberland County. All five sell one-way tickets to New York for $60.
The website shows buses picking up and dropping off passengers every day of the week in Fayetteville. The buses stop on Person Street and Eastern Boulevard and at the Kangaroo store in Eastover, according to the site.
The safety rankings for the other three companies operating in Fayetteville could not be determined without a commercial permit number.
Many discount bus companies sell tickets under different names than their bus lines. General Bus, for example, sells tickets under the name Oriental Pearl.
That arrangement is similar to the one once used by Blue Sky Bus Tours Inc., a federally licensed carrier that had picked up passengers in Fayetteville. John Lin, the owner of Blue Sky, said in 2012 that he leased his buses to a company called I-95 Coach Inc., which oversaw a network of bus lines. When federal officials shut down I-95 Coach in 2012, Lin said he had to cease operations, as well.
Federal officials never named Blue Sky as one of the bus operations that it was shutting down. Blue Sky buses are still on the road, and they still have poor safety rankings.
The records show that 96.4 percent of the nation's carriers outperformed Blue Sky in driving safety; 87.8 percent in driver fitness; 61 percent in hours-of-service requirements for drivers; and 55.3 percent for vehicle maintenance. Blue Sky received a satisfactory rating after a compliance review in 2013.
The same year, federal records show, the Federal Motor Carrier Safety Administration filed a $32,280 civil penalty against Blue Sky alleging that the company failed to conduct alcohol and drug testing on a bus driver involved in a crash.
A man who answered the phone this week at Blue Sky's headquarters identified himself as John Lin but hung up after being told who was calling.
Blue Sky's website offers trips between Virginia and New York for as low as $35 one way. It could not be determined whether Blue Sky buses continue to operate in Fayetteville, but Blue Sky buses were seen in the city last year.
When federal officials shut down the 26 bus lines, they announced a new rule designed to keep carriers from renaming themselves and going back into business, a common practice at the time.
Three days after Sky Express was ordered to shut down, federal officials said, the company was caught repainting its buses and attempting to operate and sell tickets under two other names - 108 Tours and 108 Bus.
There appears to be a connection between Sky Express and General Bus.
N.C. Secretary of State's Office incorporation records list the owner of General Bus as Shui Zhen Zheng of New York. Zheng could not be reached for comment.
The records show that General Bus began operating in North Carolina in September 2011, about four months after the Sky Express bus crashed and the carrier was shut down.
A spokesman for General Bus told The Charlotte Observer in 2012 that General Bus had no operational ties to Sky Express. The newspaper reported that General Bus had bought some of its fleet from Sky Express.
After getting its license to operate in North Carolina, General Bus began picking up passengers at the same locations in Fayetteville and Charlotte that Sky Express had used. The passengers were dropped off at the same address in New York's Chinatown.
State records list the address for General Bus as 6052 E. Independence Blvd. in Charlotte, the same address where Sky Express did business.
Last year, the records show, General Bus was in jeopardy of losing its license to operate in North Carolina because it failed to file an annual report with the Secretary of State's Office. A report was filed this year, but records indicate the company remains under administrative review.